Privacy Policy for Web Design Concepts

Last Updated: August 21, 2025

Web Design Concepts, a Durban-based digital agency, is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including website design, app development, SEO, digital marketing, graphics design, and remote support, or visit our website at https://webdesignconcepts.co.za/.

1. Information We Collect

We may collect:

Personal Identifiers: Name, email address, phone number, and business details provided via our secure website form or direct communication.
Internet Activity: IP address, browser type, device information, and website usage data (e.g., pages visited) collected via Google Analytics.

2. How We Collect Information

We collect information:

Directly from You: Through our secure website form (protected by SSL) or when you contact us via email or phone for inquiries or service requests.
Automatically: Through Google Analytics, which uses cookies to track website usage. We do not use a cookie consent banner, but you can manage cookies via your browser settings.

3. How We Use Your Information

We use your information to:

Provide and improve our services, such as website design, Android app development for the Google Play Store, SEO, and remote support.
Communicate with you about your projects and respond to inquiries.
Analyze website usage via Google Analytics to enhance user experience.
Comply with legal obligations under POPIA.

4. How We Share Your Information

We may share your information with:

Service Providers: Google Analytics for website performance tracking, bound by data protection agreements.
Legal Authorities: When required by law, such as to comply with a court order.

We do not store customer data after service completion or sell your personal information.

5. Cookies and Tracking Technologies

Our website uses Google Analytics cookies to analyze usage and improve functionality. You can disable cookies through your browser settings, but this may affect website performance.

6. Data Security

We use secure measures, such as SSL for our website form and encrypted communications, to protect your information. All customer data is deleted upon service completion, minimizing risks.

7. Your Rights Under POPIA

You have the right to:

Access: Request details about your personal information.
Correction: Update inaccurate information.
Deletion: Request deletion of your information, subject to legal obligations.
Objection: Object to processing for specific purposes.

To exercise these rights, contact us at info@webdesignconcepts.co.za.

8. Data Retention

We delete all customer data upon completion of service delivery, except where required by law (e.g., tax records).

9. International Data Transfers

Our services are for clients in South Africa. If data is transferred internationally (e.g., via Google Analytics), we ensure compliance with POPIA.

10. Third-Party Links

Our website may include links to third-party sites, such as the Google Play Store. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this policy as needed. Changes will be posted on our website.

12. Contact Us

For questions about this Privacy Policy, contact:

Web Design Concepts
Phoenix, Durban, KwaZulu-Natal, South Africa
Email: info@webdesignconcepts.co.za
Phone: +27 66 251 0021